Return & Refund

If you are not satisfied with your QF order, you can return your products within 2 days of receipt of delivery per your tracking number,  to be issued a refund. Any requests received after two (2) days will not be honored.

You must return your order to us and We’ll process your return as soon as we receive it, for the purchase amount minus the original shipping charges. Please note it may take up to 10 business days for the credit to appear on your account. Return shipping costs will be at the expense of the customer. 

Please note the following exceptions to our return and refund policy:

• Discounted items are final sale cannot be returned or exchanged
• Returned items must  be returned in original product packaging including protective wrapping and included accessories
• Returned items must have no visible signs of wear or use 

Unfortunately, we cannot accept returns on sale items or gift cards.

 Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@qualityfinesse.com

 MAKING A RETURN OR EXCHANGE?

To initiate a return, please email us at info@qualityfinesse.com to begin the return process. You will need to provide your  order number and the customer name. All shipping costs will be at the expense of the customer.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

RETURNING A WRONG ITEM(S)

Please initiate a return by contacting our support team for help at info@qualityfinesse.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@qualityfinesse.com